Frequently Asked Questions:

What types of Home care support do you provide? 

In My Home Health you can avail six different types of home care supports:

1. MHH Personal Care and Companionship

Help with everyday activities like bathing and dressing, meal preparation, and household tasks to enable independence and safety. Like as, Non-medical care, home health aide services, senior care, homemaker care, assistive care, or companion care

2. MHH Nursing Care 

Long-term, hourly nursing care at home for adults with a chronic illness, injury, or disability. Like as, Home-based skilled nursing, long-term nursing care, catastrophic care, tracheostomy care, ventilator care, nursing care, shift nursing, hourly nursing, or adult nursing

3. Equipment renting and purchase 

Based on doctor’s recommendation you can either purchase or take rent of different medical equipment, devices and medical furniture. You can avail this service thru our online portal.  

4. Doctor On Call / Tele Medicine 

Based on patient requirement we arrange home visits for doctors. The use of Tele Consultation via our Telemedicine platform has become super popular during the COVID pandemic situation. 

5. Home Medicine delivery 

We deliver all types of regular medicines directly to patient’s house. Best quality and price is assured. 

6. Home Diagnostics

We arrange for all types of diagnostic procedure at home. Pathology sample collection are done free of cost by our diagnostic partner across the country. All tests are done in NABL accredited labs  

Does my insurance cover home care?

In India, as of now, homecare medical expenses are not covered by insurance. Well, we can assist you for emergency medical finance.  

How is my care coordinated when I am discharged from a hospital?

A hospital discharge planner will work with our homecare consultant to make arrangements for your home care. Once you are registered and scheduled with us, our homecare consultant will coordinate with your doctor at the time of discharge, to articulate your care giving plan jointly.

What can I expect during your first visit to my home?

During your first visit, the nurse or therapist or our homecare consultant will share a lot of information with you. They will also make sure the information we have about you is correct. 

The homecare nurse or therapist will talk about:

• Patient’s discharge paperwork and/or doctor’s orders
• Your role as a patient/caregiver, including payment responsibilities
• The “Plan of Care”, including the services you will receive and how often team members will visit
• The goal for homecare
• Your medicines
• How to contact the office with question or concerns

Will I have the same nurse and/or therapist all the time?

At My Home Health, we understand the importance of building trust with your homecare team. That is why we try our best to schedule the same clinical professionals to visit your home every time. Changes in time of day, day of week, and after-hours may impact our ability to schedule the same nurse or therapist.

How does my doctor know about my care?

We communicate with your doctor regularly and notify him/her if there are any changes in your condition. The homecare professionals will communicate regularly with you, your doctor and each other to ensure your needs are met. My Home Health is also having a vibrant Tele-Consultation platform, so that your doctor can personally see the patient and suggest accordingly. 

How can I arrange the medical equipment, that my doctor suggested ?

Our care consultant of My Home Health will arrange all medical equipment and devices either on rental basis or on sale basis. We deal with all premier equipment manufacturer of the country and our team will ensure the smooth functioning of these devices. We will also train your family member or other personal caregiver to run and operate these devices. 

Will you buyback the device that I purchased from you and no longer is needed?

Yes. We buyback used medical equipment based on it’s functionality and usability. Please visit our “<<<>>>>” portal for details.  

Will you arrange all regular medications to my home?

Yes. We will ensure the stock of all your regular medications. 

Doctor has asked for regular physiotherapy for my patient. Can you arrange a skillful physiotherapist at my home?

Yes. 

As your patient’s mobility becomes an issue, you will need a physical therapist on standby. This is a professional who will work with any individual experiencing any kind of difficulty moving around their environment. These professionals also provide specialty services for seniors who have had joint replacement surgery. Their job is to make sure that you can safely move around in your home and community.

Our team is well equipped with trained and experienced physiotherapist and rehab specialists.